Refund policy

Cancelling a pre-order. You can cancel a pre-order for a full refund at any time before it is dispatched. Email hello@bookendgames.com with your order number.

Changed your mind after delivery. You have 30 days from the day you receive your game to return it for a refund. The box must be unopened and in the condition you received it. Email hello@bookendgames.com with your order number and we will send you the return address. You pay return postage; we recommend a tracked service, as we cannot refund items that do not reach us.

Damaged or faulty. If your game arrives damaged, misprinted or with cards missing, email hello@bookendgames.com within 14 days of delivery with a photo and your order number. We will send a replacement or refund you in full, including any return postage, whichever you prefer.

How refunds are paid. Refunds go back to the original payment method within 10 working days of us receiving the return (or, for cancelled pre-orders, of your cancellation email). Your bank or card provider may take a few more days to show it.

Your statutory rights. Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013, including your 14-day right to cancel a distance purchase.

FILL ME IN contains adult humour and is sold to customers aged 18 and over only.

Bookend Games, trading as FILL ME IN.